CavasPop FAQ

CanvasPop Frequently Asked Questions

We understand that you may have some questions while creating your custom print. We’re here to give you a helping hand by answering our most commonly asked questions.

What is a Free Digital Proof?

With every order, one of our in-house designers creates a digital print preview for you to review. Once we have your approval your order will be sent to print.

What is your Love it for Life Guarantee?

All pieces we ship come with our Love it for Life Guarantee. This covers any issues related to the physical canvas upon receipt such as shipping damage, scratches or flaws in the piece. This also guarantees that your print will never fade or sag over time. If you ever run into any of these issues with a piece from us please reach out to support@canvaspop.com and we’ll be happy to make it right.

What is your return policy?

If you’re not 100% happy with the art piece you received please reach out to our team as well at support@canvaspop.com. We’d be happy to discuss how we can get this fixed for you!

Can I spread my image across multiple canvases of different sizes?

Certainly! We have lots of creative layouts and configurations available for multi-canvas installations. Contact us at 1-866-619-9574 or support@canvaspop.com for more details.

What kind of laminate/protection do you add to the canvas? 

Every canvas we create is treated with an ultra-protective UV-matte laminate. This means your print will never crack, flake, fade, or bubble. Guaranteed for life.

Do you sell large canvas prints?

We sure do! Large canvas prints are one of our specialties. We can print up to 40″×72″. Custom oversized prints are available too. Chat with us to see how we can help!

Do you have other options for border colors besides black and white?

Yup, just contact us and let us know your preference.

How much does a canvas print cost?

The cost varies depending on the size, edge, and frame you choose but canvas prints start at $54.00 USD for a 8″×10″ with a 0.75″ gallery wrap.

What is a canvas print?

A canvas print is your image printed with inkjet printers onto our high-quality archival canvas material. The canvas is then stretched, also known as gallery-wrapped, around an internal wooden frame allowing it to be visible from all sides.

What is archival canvas?

Archival canvas is a specific type of canvas that is made to last a lifetime when printed with a giclee method. Most inexpensive canvas is full of harmful optical brighteners to produce a brighter canvas but this can drastically reduce its lifespan before it begins to crack or fade. Our canvas uses minimal brighteners to ensure you still get that same amazing brightness while maintaining a 100+ year archival guarantee.

How do I clean a canvas print?

If you accidentally spill something on your canvas, we recommend dabbing it with a moist cloth. Only rub if dabbing isn’t proving successful.

What size canvas print should I get?

We recommend measuring the space you’re aiming to fill. If possible mark the corners with a pencil to best decide the size you’re happy with. Start with a few standard sizes to see which one fits your wall best. For a small spot in a hallway or kitchen, we’d normally start with 18″×24″. If you’re filling a space above a small couch or in a dining room we’d start with 24″×36″. Above something like a queen bed or full couch we’d usually check 36″×54″ first and go from there!

How much of my image will I lose if I choose the photo wrap option?

That depends on the depth of photo wrap selected: 0.75″ is about 3 inches and 1.25″ is about 4 inches. If you’d like to add a bleed we recommend at least that much, but you can always choose the black or white border option as well.

Can I add text to my image?

Yes! Simply choose the “Touch Up” option from the Services tab and include the text, font, color, and placement in the textbox. Our designers will add it for you and send you a proof when it’s done so you can approve the design.

What is a giclee canvas print?

A giclee canvas print is a canvas print that has been made with an inkjet printer using archival methods and tools. This means that our canvas material, inks, and methods all guarantee you a print that will last a lifetime.

When I select a size am I selecting the frame or the image size?

When placing an order the dimensions you put in will always be for the image itself. The frame and/or mat will be in addition to the size you’ve selected.

How do I take the matting into account when measuring for my framed prints?

Our framed print builder will tell you the complete size of the piece in the upper left corner. Your image will be printed at the selected dimensions. If you choose a mat there will be an additional 3.5″ to the height and width of your image. Without a mat, there will be an additional 1″ to the height and width for the frame.

How much is a framed print?

The cost varies depending on the size, frame, and mat you choose but framed prints start at $79.00 USD for an 8″×10″ without a mat.

What do the frames look like?

Our frames are made of solid pine and come in espresso brown, black, and white.

What is a framed print?

A framed print is your image printed using inkjet printers onto an archival lustre paper. We then insert it into a frame with low-glare plexiglass put on top of the image. You also have the option of a 2.5″ mat to include around the image.

How do I clean a framed print?

A damp cloth should be all you need to clean the outside of a framed print! If you have any issues behind the glass please contact our customer service team at support@canvaspop.com. We advise against opening the frame due to how they’re sealed. 

Do you offer framed print collages?

Absolutely! Start creating your photo collage today and you will be able to choose between our collage canvas prints or our collage framed paper prints.

Do you offer portrait style collages?

Yes absolutely! You can pick layouts that work for portrait, landscape or square to best show off your memories.

Do you offer custom layouts?

We don’t have custom layout options but if you let our customer support team know what you have in mind at support@canvaspop.com, we can help out!

What if I don’t see a layout I like?

You can always pick different sizes as we have layouts made specifically for each ratio. One may work better for what you had in mind.

How much is a photo collage?

The cost will vary depending on the size and product (framed or canvas collage) you choose but photo collage canvas prints start at $54.00 USD for a 10″×8″ canvas print, gallery-wrapped on a 0.75″ depth frame.

Do you offer custom triptychs if I want it split across more panels? What if I want one panel to be taller than the rest?

Yes absolutely! Just reach out to our customer service team at support@canvaspop.com and we can set up something custom for you!

How large can a triptych print go?

We can print each panel at 38″×72″ for a total of 72″×114″ if you have the image to support it.

What is a triptych print?

A triptych print is an image that continues across three individual canvas panels. These three pieces are to be hung with a gap between them to create a unique look. Normally these three panels would all be the same size making up one large print. However, if you’re looking to create a triptych print with custom sizes or a multi-panel layout beyond three pieces please reach out to our customer support team.

I need my canvas by a certain date, what do I do?

Contact us at 1-866-619-9574 or support@canvaspop.com! We can’t make guarantees beyond our normal timelines but if you let us know about a Needed By Date as soon as possible we can try to make accommodations for you!

What do I do if I’m not happy with the piece I receive or it arrives damaged?

We proudly offer a Love it for Life Guarantee and are happy to reprint an order or process a full refund depending on the issue! We want to make sure you love everything you receive from us. Let us know at support@canvaspop.com!

What is your refund policy?

Our first hope would be that we could fix the issue or concern you have. Our ‘Love it for Life Guarantee’ means that we want everyone to receive something from us that they’re proud to hang on their walls. If we’re not able to or you’d simply prefer a refund we could proceed with a full refund instead.

Will you send me tracking information once my canvas has shipped?

Yes! As soon as it ships you will get tracking information in your email.

What are your shipping options?

We offer both Standard and Rush Shipping. With Standard Shipping, you will receive your order within 10-14 business days. If you need it in a hurry, select Rush Shipping and your order will arrive within 6 business days of approving your digital proof (if applicable).

If my order contains multiple items, when will they ship?

Your order will ship within the same timeline even if there are several pieces. When they go out, you’ll get tracking information in your email.

Who do you ship with?

We ship with several couriers depending on the destination city or country. We ship using the best carrier available to us for a given destination and delivery timeline. Most packages are shipped using FedEx.

What sizes do you offer?

From a small 8″×10″ to a large 36″×54″, we offer the largest selection of canvas prints in the industry. We make it easy by suggesting sizes that work perfectly with your desired image. We are known for our large wall art prints.

Can I customize my wall art?

Absolutely! You can change the size to match your space, add a filter or text, or even request custom design work. Chat with us or email support@canvaspop.com and our team will be happy to help you out with your custom wall art.

Can I get a proof?

With every order, one of our in-house designers creates a digital print preview for you to review. Once we have your approval your order will be sent to print.

Can I create a multi-panel piece of art?

Certainly! We have lots of creative layouts and configurations available for multi-canvas installations. Chat with us or email support@canvaspop.comfor more details.

Do you have black and white wall art?

You bet! We have a collection of art to choose from here. We can also turn any piece into black and white for you, free of charge. Select the Black and White filter while you are customizing it or let us know and we can update your order for you.